NZ Mystery Shopper was born out of the belief that there had to be a better way to provide a Mystery Shopping service that is, seeing through the eyes of your customer.
We can now let you see through the eyes of what your customer is experiencing when visiting your business and the customer service that is received.
Yes, we still provide traditional written mystery shopper reports however for best results a video report is recommended to provide a more comprehensive understanding of the service your customer is receiving and areas that may need attention.
Video mystery shopping captures the entire customer experience from start to finish, completely undetected, our hidden camera captures facial expressions, attitudes and processes.
At NZ Mystery Shoppers our objective is to catch people doing things approximately right, not approximately wrong.